Privacy Notice

2. What Personal Data We Collect

We gather several types of information about users to provide and improve our services.

• Data You Provide Directly: When you register for an account, purchase a course, or contact us, we collect Personal Data such as your name, email address, and phone number. We also collect data you generate through learning activities, such as quiz attempts, lesson completions, and course reviews.
• Financial Data: We use a third-party payment processor (Razorpay) to handle all transactions. We do not collect or store your sensitive financial information, such as credit card numbers, on our servers.
• Usage Data & Analytics: When you use our site, we automatically collect information such as your IP address, browser type, and pages visited. We use third-party tools like Google Analytics to track and aggregate this information to understand how our service is used and to improve it.

3. How We Use Your Personal Data

We use your information for several key purposes, all aimed at providing a secure and effective learning experience.

• To Provide and Manage Our Service: We use your data to create your account, process enrollments, track your course progress, and issue certificates.
• To Improve and Personalize Your Experience: We analyze usage data to enhance our platform, fix issues, and recommend courses that may be relevant to you.
• To Communicate With You: We use your contact information to send essential transactional emails (like welcome messages, receipts, and certificates) and, with your consent, to send promotional emails and newsletters about new courses or special offers.

4. Data Sharing and Disclosure

We are committed to not selling your personal data. We only share your information with third parties in the following circumstances:

• Service Providers: We share data with essential service providers who perform functions on our behalf, such as payment processing (Razorpay) and analytics (Google Analytics).
• Marketing and Advertising: To help us reach new students, we may share certain information with marketing partners like Google or Facebook to create custom audiences for promotional campaigns. This is done in a way that protects your privacy, and we only work with partners who adhere to high data protection standards.
• Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of our company, our users, or others.

5. Data Security and Retention

We use industry-standard physical and technical security measures to keep your Personal Data confidential and secure. This includes SSL encryption for data in transit and password hashing. While we take all reasonable steps to protect your data, no system is 100% impenetrable.

We retain your personal information for as long as your account is active or as necessary to provide you with services and comply with our legal obligations.

6. Your Rights and Choices

You have control over your personal information.

• Access and Updates: You can review and update your account information at any time by visiting your profile page.
• Account Deletion: You may delete your account from your profile page. Please be aware that this action is irreversible. Upon deletion, all your personal data, course progress, and earned certificates will be permanently removed from our systems. We recommend you download all your certificates before deleting your account.
• Marketing Communications: You can opt out of receiving promotional emails from us by using the "unsubscribe" link provided in those emails.

Contact Us

If you have any questions or concerns about this Privacy Notice, please contact us at:

SkillMark Academy (A Subsidiary of EduVibe Solutions)
Email: contact@skillmarkacademy.com